Our team redesigned the user interface of a SaaS analytics platform to improve usability, performance, and real-time reporting capabilities.
Clinicians were given an analytics product built for analysts. The data was correct, but answering a routine question took eleven clicks, so most staff exported to spreadsheets and the platform quietly stopped being used.
We started from the five questions people actually asked each morning and designed a default view that answered all of them without a single filter change. Everything else moved one level down.
We removed features and usage went up. That tells you everything about what the old interface was doing to people.
Weekly active usage rose by more than forty percent, and spreadsheet exports — the clearest signal that the product was being worked around — fell to a fraction of their previous volume.
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