Digital transformation for service-based businesses

Service businesses sell judgement. Automation helps only when it protects the hours in which that judgement is applied.

Automate the handover, not the thinking

The largest gains we see are almost never in the expert work itself — they are in scheduling, intake, approvals and reporting: the connective tissue between people.

• Intake forms that pre-fill the brief
• Approvals with a default and a deadline
• Reporting assembled from work already logged